Terms & Conditions
Welcome to Children’s Development UK
Children’s Development UK helps children and young people understand how they learn, grow, and experience the world. We provide assessments and support to help families and professionals better understand a child’s needs.
Our Service
We offer assessments such as autism assessments, ADHD assessments, and general developmental checks. We also provide advice and support based on your child’s needs. We use careful and evidence-based methods to understand your child as fully as possible.
Booking Appointments
Appointments must be booked in advance and are confirmed once payment has been received. Before your appointment, you will need to complete all forms and questionnaires. If these forms are not completed, your appointment may need to be delayed or rescheduled.
Payments
We will clearly explain the cost of your assessment before you book. You may be able to pay in full or in agreed instalments. Your report will be shared with you once full payment has been received.
Cancelling or Changing Appointments
If you cancel your appointment more than seven days before the appointment date, you will receive a full refund, although a small administration fee may be kept. If you cancel less than seven days before your appointment, you will receive a partial refund or be offered a new appointment. If you do not attend your appointment, you will not receive a refund. Please contact us as soon as possible if you need to make changes.
About Assessments
We use professional knowledge and experience when carrying out assessments. Our reports are based on the information available at the time. We cannot promise that an assessment will lead to a diagnosis.
Keeping Children Safe
We have a duty to keep children safe at all times. If we are worried about a child’s safety or wellbeing, we may need to share information with other services. We will usually tell you when we do this, but in some situations, we may need to act quickly.
Consent (Permission)
A parent or legal guardian must give permission for an assessment. Where possible, we will also ask the child or young person how they feel about taking part. Older young people may be able to give their own consent if they understand the assessment. You can stop the assessment at any time, but this may affect our ability to complete the work.
Your Information
We take care to keep your information safe. We follow UK data protection laws and store information securely. We will only share information when it is necessary or when you have agreed, unless there is a safeguarding concern.
Reports
Reports are written for you and for professionals supporting your child. Reports must not be changed or copied without our permission. We will tell you when your report will be ready, typically this will be ready in 3-6 weeks.
Complaints
If you are unhappy with any part of our service, you can contact us. We will respond within 3 working days and aim to resolve your concern within 20 working days.
Being Open and Honest
If something goes wrong, we will tell you what has happened, explain why, and take steps to put things right.
Questions
If you have any questions, please contact us and we will be happy to help.
2. Booking and Consent Form
Child Details
Please provide your child’s full name, date of birth and home address so that we can accurately identify your child.
Parent or Carer Details
Please provide your name, your relationship to the child, and your contact details including your phone number and email address. You should also confirm who has parental responsibility for the child.
Referral Information
Please describe the reason for the assessment and your main concerns about your child’s development. You should also tell us who suggested the referral, if applicable.
Consent for Assessment
By signing this form, you confirm that you have parental responsibility or legal authority for the child and that you agree for your child to take part in the assessment. You also confirm that you understand the purpose of the assessment.
Information Sharing
You are asked to confirm whether you agree for information to be shared with relevant professionals such as your child’s GP or school where appropriate.
Safeguarding Statement
By signing this form, you confirm that you understand that the clinic may share information without your consent if there are concerns about a child’s safety or wellbeing.
Data Protection
By signing this form, you confirm that you understand your information will be stored securely in line with UK data protection law and that you have the right to request access to your data.
Reports
By signing this form, you confirm that you understand that reports will only be released after full payment has been received and that reports must not be altered.
Payment Agreement
By signing this form, you confirm that you agree to pay the agreed fees and that you understand and accept the cancellation policy.
Young Person Consent (if appropriate)
Where appropriate, the young person may sign to confirm that they understand the assessment and agree to take part.
Signatures
The parent or carer should sign and date the form to confirm agreement. The young person should also sign where appropriate.
3. Financial Policy
Overview
We aim to be clear, fair, and transparent about all costs so that families understand what to expect.
Fees
All fees are explained before booking and reflect the time required for assessment, clinical work, and report writing.
Payment Options
Payment may be made in full before the assessment or through an agreed instalment plan. A deposit may be required to secure your booking, with the remaining balance due before the report is released.
Refunds
If you cancel more than seven days before your appointment, you will usually receive a full refund, although an administration fee may apply. If you cancel within seven days, a partial refund or rescheduling may be offered. If you do not attend your appointment, you will not receive a refund.
Packages
If you purchase a package of services, the full cost will be agreed in advance. Unused sessions are not usually refundable unless there are exceptional circumstances.
Late Payments
Reports will not be released until full payment has been received. If payment is not made, we may withdraw services.
Exceptional Circumstances
We understand that unexpected situations can happen. We will consider flexibility in cases such as illness, emergencies, or safeguarding concerns.
4. Website Interactive Version (Sentence-Based Expandable Content)
Terms and Conditions
▶ About Our Service
We provide private developmental and neurodevelopmental assessments for children and young people aged 0 to 18 years, with a focus on understanding each child’s individual needs.
▶ Booking Appointments
Appointments must be booked in advance and are confirmed once payment has been received. All required forms must be completed before the appointment.
▶ Payments
We will explain all fees before booking, and reports are released once full payment has been received.
▶ Cancellations
If you cancel more than seven days in advance, you will usually receive a full refund, while shorter notice may result in a partial refund or rescheduling. Missed appointments are not refunded.
▶ Assessments
Assessments are based on professional judgement and available information, and a diagnosis cannot be guaranteed.
▶ Safeguarding
We have a duty to keep children safe and may share information with other services if there are concerns about wellbeing.
▶ Consent
Parents or legal guardians provide consent, and older young people may provide their own consent where appropriate.
▶ Your Data
We store your information securely and always follow UK data protection laws.
▶ Reports
Reports are written for professional use and must not be changed or copied without permission.
▶ Complaints
We will acknowledge complaints within three working days and aim to resolve them within twenty working days.
▶ Duty of Candour
We will always be open and honest with you if something goes wrong and will take steps to put it right.
Terms and Conditions
Children’s Development UK
1. About Us
Children’s Development UK provides private neurodevelopmental and developmental assessments and support for children and young people aged 0–18 years. Services may include autism assessments, ADHD assessments, developmental evaluations, and related clinical advice.
2. Acceptance of Terms
By booking or using our services, you agree to these Terms and Conditions. These apply to all services delivered by Children’s Development UK.
3. Our Services
We provide independent clinical assessments and reports.
- Our assessments are conducted in line with recognised clinical frameworks (e.g. NICE guidance).
- Reports are based on the information available at the time of assessment.
- Our services do not replace emergency medical care or ongoing NHS provision.
4. Appointments and Booking
- All appointments must be booked in advance.
- A booking is only confirmed once payment (full or deposit) has been received.
- You are responsible for ensuring all required forms and questionnaires are completed prior to assessment.
Failure to provide required information may result in delays or rescheduling.
5. Fees and Payment
- Fees will be clearly stated prior to booking.
- Payment may be required in full or via agreed instalments.
- Reports are typically released once full payment has been received.
We reserve the right to withhold reports until outstanding balances are cleared.
6. Cancellations and Refunds
- Cancellations with more than 7 days’ notice: full refund (minus administrative fee if applicable).
- Cancellations within 7 days: partial refund or rescheduling at our discretion.
- Non-attendance (DNA): no refund.
We understand circumstances can change; please contact us as early as possible.
7. Clinical Responsibility and Limitations
- Our clinicians act in the best interests of the child at all times.
- Assessments are based on clinical judgement and available evidence.
- Diagnostic outcomes cannot be guaranteed.
We are not responsible for decisions made by third parties (e.g. schools, local authorities, NHS services).
8. Safeguarding
We have a duty to protect children and young people.
- If we have concerns about a child’s safety or wellbeing, we may share information with relevant safeguarding authorities.
- This may occur without consent where required to protect the child.
9. Consent
- Parental responsibility or appropriate legal authority is required to consent for assessment.
- Where appropriate, we will seek the child or young person’s assent.
- For older young people, consent will be assessed in line with Gillick competence and the Mental Capacity Act 2005.
You may withdraw consent at any time; however, this may affect our ability to continue the service.
10. Confidentiality and Data Protection
We are committed to protecting your personal data.
- Information is handled in accordance with the UK GDPR and Data Protection Act 2018.
- Records are securely stored using cloud-based systems compliant with UK data protection standards.
- Information is only shared with consent unless required for safeguarding or legal reasons.
Please see our Privacy Policy for full details.
11. Reports
- Reports are intended for clinical and educational use.
- Reports should not be altered or partially reproduced without written permission.
- Timeframes for report completion will be communicated at booking (typically within [X] weeks).
12. Communication
- We aim to respond to enquiries within a reasonable timeframe.
- Clinical advice outside of booked appointments is limited.
13. Complaints
We are committed to high-quality care.
If you are unhappy with any aspect of our service:
- Contact us directly in writing.
- We will acknowledge your complaint within 3 working days.
- A full response will be provided within 20 working days.
Further details are available in our Complaints Policy.
14. Duty of Candour
We operate in line with the statutory Duty of Candour.
- If something goes wrong, we will inform you openly and honestly.
- We will explain what happened and what actions will be taken.
15. Liability
- We provide services with reasonable care and skill.
- We are not liable for indirect or consequential losses.
- Nothing in these terms limits liability where it would be unlawful to do so.
16. Intellectual Property
All materials, reports, and content produced by Children’s Development UK remain our intellectual property unless otherwise agreed.
17. Changes to Terms
We may update these Terms and Conditions from time to time. The latest version will always be available on our website.
18. Governing Law
These Terms and Conditions are governed by the laws of England and Wales.
19. Contact Us
Children’s Development UK
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Financial Policy
Children’s Development UK
Overview
This policy explains how fees, payments, refunds, and packages are managed at Children’s Development UK. We aim to be clear, fair, and transparent so that families understand costs and expectations before starting an assessment.
Fees
All fees are provided before booking and reflect the time required for clinical assessment, preparation, scoring of assessment tools, multidisciplinary input where applicable, and report writing. Fees may vary depending on the type and complexity of the assessment.
Deposits and Booking
A deposit is required to secure your appointment. Your booking is only confirmed once the deposit has been received. If a deposit is not paid, the appointment may be offered to another family.
Instalment Payments
We offer instalment plans to support families where needed. Instalment plans must be agreed in advance of the assessment.
Typically, the payment structure includes a deposit at the time of booking, followed by one or more scheduled payments. The full balance must be paid before the final report is released.
If an instalment is missed, we may pause the assessment process until payment is received.
Full Payment
Families may choose to pay the full fee upfront at the time of booking. This secures the appointment and allows the assessment process to proceed without interruption.
Reports and Outstanding Balances
Clinical reports will only be released once the full balance has been paid. If payment is outstanding, the report will be held securely until payment is completed.
Cancellations and Refunds
If you cancel your appointment more than seven days before the scheduled date, you will usually receive a full refund, although an administration fee may be deducted.
If you cancel within seven days of your appointment, you may receive a partial refund or be offered a new appointment, depending on the circumstances and clinician availability.
If you do not attend your appointment without notice, you will not receive a refund.
Rescheduling
If you need to change your appointment, we will make reasonable efforts to offer an alternative date. Changes requested with less than seven days’ notice may be treated as a late cancellation.
Packages
Where assessment packages are offered, the full cost of the package will be agreed before booking.
Packages may include multiple appointments, observations, or follow-up sessions. These are priced as a whole and are not usually refundable once started.
If part of a package is unused, this will not normally be refunded unless there are exceptional circumstances.
Early Withdrawal from Assessment
If you choose to stop the assessment after it has started, a partial refund may be considered. This will depend on the work already completed, including clinical time, scoring, and report preparation.
Late Payments and Non-Payment
If payment is not received on time, we may delay appointments, pause the assessment process, or withhold reports.
In cases of continued non-payment, we reserve the right to withdraw services and, where necessary, pursue outstanding fees through appropriate processes.
Exceptional Circumstances
We understand that unexpected situations can occur. We will consider flexibility in cases such as illness, emergencies, or safeguarding concerns. Any decisions will be made fairly and on a case-by-case basis.
Changes to This Policy
We may update this Financial Policy from time to time. The most recent version will always be available on our website.
Contact
If you have any questions about payments or fees, please contact Children’s Development UK and we will be happy to help.